How do I know that your products are legitimate and authentic?
Management of our company has over 20 years of experience in wholesale and distribution of over the counter health & beauty
products. Our staff is trained to inspect each and every single unit that comes through our facility. We check lot numbers, UPC codes, expiration dates and outer packaging seals. We guarantee the integrity of our goods. We will only purchase products that are acquired legally and legitimately. Furthermore, we have a policy of 100% customer satisfaction. If our customers are dissatisfied for any reason, we will either exchange their order or offer a full refund.
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Why are your prices so low?
Most of the products on our website may have slight cosmetic flaws to the outer packaging of the boxes (i.e. a nick, a scratch, and or a small dent in the outer packaging) or may have slightly shorter expiration than is commonly accepted in the wholesale market. Based on these conditions, we are able to purchase these items at deeper discounts and offer these savings to our on-line customers.
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What are the shipping costs?
In our effort to provide the utmost customer service, we ship within the continental US for free.
Beyond the continental US, or for international orders, please contact us directly to get our low rate
shipping costs.
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Where do you buy your merchandise?
We purchase our products from a variety of secondary wholesale distributors. These suppliers
include liquidation and closeout specialists, large retail wholesale stores, reclamation centers and other alternate sources suppliers.
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What if I am a retailer that is interested in buying larger quantities and on a consistent basis?
Our primary business is in serving retail establishments like yourself with perfect quality products at well below WAC. We are service oriented and fiercely completive on our prices. Please email us at allthetimewholesale@gmail.com regarding the products you are interested in and we will get back you as soon as possible.
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How do I track my order?
We offer order delivery tracking on all 1 or 2-day delivery orders. When you request an order to be shipped with 1 or 2-day delivery, you will receive an email including a tracking number from either Federal Express or USPS Express Mail. For all other orders we offer delivery confirmation to insure that you have received your order in a timely fashion. If you would like us to add tracking to your order or have special delivery considerations, please let us know in the comments section of the order form or email us at allthetimewholesale@gmail.com. Please include your name and order number in all correspondence.
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What if my order does not arrive, or I don't get the proper order?
Our customer service staff is waiting to assist you. First, we sincerely apologize for any inconvenience this may have caused and we would like to fix whatever problem has occurred as soon as possible. Please contact us immediately in one of two ways: You may email our customer service team by click on this link allthetimewholesale@gmail.com or please feel free to call us at our warehouse location at 410-585-1555.
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